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franchise support
Ongoing Corporate, Field and Website Support
At our Denver based Franchise Support Center a helpful staff of 27 stands ready to assist you with regular site visits, phone calls, email, and our online ETM Message Board.
Communication, communication, communication… that is our goal and it's one of the most challenging aspects of building a customer-driven organization. We provide our franchisees with many ways to reach the franchise support center.
Corporate operations are lean, not bureaucratic, which keeps ETM responsive to the market and to franchisees. Each year, all of our operating systems are reviewed and adjustments contemplated. These new ideas come from people in every area of our franchise system.
Franchise owners can discuss all their concerns and ideas with their Area Developer, National Leadership Council representative, at the national convention, or through any other communication channel. Great ideas are tested, and if their implementation will benefit the entire organization, they are incorporated into the system.
Franchise Support Center provides
elements therapeutic massage Welcome Kit
- Development check list
- Studio specifications, construction guide.
- Pre-opening marketing check list
- Steps for business formation, site selection, and more
- Corporate orders and pre-approved vendors
- Information on obtaining insurance, payroll services, and studio supplies
elements therapeutic massage Franchisee Website Software (MyStudio)
- Marketing and advertising tools
- Location Website Builder
- Ad Builder
- E-blast Builder
- Monthly corporate news, calendar and message boards
Designated On-Going Support
- The FSC exists to provide ongoing training, coaching on marketing techniques, Best Demonstrated Practices, studio visits and regional meetings.
- Yearly "On-Site" coaching visit
- Great 8 - Coaching and mentoring program
- Assistance via a variety of methods
- Support by Phone: 7 am to 6 pm Monday through Friday (MST)
- Support by Email and social media: 24/7/365
- Monthly Newsletter
- Regional Conferences
- Webinars on key business initiatives
Your Area Director
- On-site assistance if needed – they understand the proven methods to start up and maintain a successful studio
- Support with software, marketing and general studio HQSC
- Reporting and Key Performance Indicator tracking
